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Typical jobs across Oneida County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

  • Phones answered 24/7
  • Ants, roaches and rodents
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6 job stories

The calls we handle most

Typical job
Illustration: A typical kitchen ant call in Utica

A typical kitchen ant call in Utica

What homeowners notice
A household sees a line of small ants crossing the kitchen counter each morning. The sightings continue for several days, and wiping the counter does not stop them.
What we do
The technician follows the trail along the baseboard to a gap behind the cabinet, traces the route outside to a planter bed against the foundation, places bait along the trail and treats the nest.
What to expect
The trail falls off over the following weeks, and the follow-up finds no new activity in the kitchen. The homeowner is advised to move mulch away from the wall.

1-2 hours typical visit

Typical job
Illustration: A typical multi-unit roach job

A typical multi-unit roach job

What homeowners notice
A tenant in a converted house reports roaches in the kitchen. The unit next door has reported the same sign, and the two flats share a pipe chase.
What we do
The technician treats both kitchens and the bathroom voids on one schedule, checks the pipe chase where the two units meet and asks the building manager to arrange access to the cellar.
What to expect
Monitoring in both units falls over the next visits, and the follow-up records no new activity. The building manager receives a written note of the work and the access needed.

2-3 visits typical visit

Typical job
Illustration: A typical rodent call in a village house

A typical rodent call in a village house

What homeowners notice
A village homeowner hears scratching in the wall at night and finds droppings beside the cellar stairs. Bait the homeowner placed has been knocked over and left unused.
What we do
The technician sets traps along the wall where the marks run, places tamper-resistant bait stations in the cellar and records the gaps at the foundation and pipe entries. The sealing is planned once the activity has dropped.
What to expect
Captures stop after the traps are moved. The sealing is completed on the follow-up visit, and the homeowner receives the list of gaps and any repairs still needed.

2 visits typical visit

Typical job
Illustration: A typical wasp nest under a porch roof

A typical wasp nest under a porch roof

What homeowners notice
A papery nest hangs under a porch roof, with wasps coming and going near the door. Children use the porch every day.
What we do
The technician identifies a paper wasp colony, checks the distance to the door, removes the nest at the quietest time of day and treats the site to reduce the chance of a rebuild.
What to expect
No further wasps are seen at the site in the following weeks. The homeowner is told to call if a new nest starts in the same place.

1 visit typical visit

Typical job
Illustration: A typical move-out check on a rental unit

A typical move-out check on a rental unit

What homeowners notice
A landlord asks for a check at the end of a tenancy after a roach sighting in one cupboard. The unit is due to be let again within two weeks.
What we do
The technician inspects the kitchen and bath, finds activity under the sink and treats the voids in the unit. The adjoining unit is checked where access allows, and the landlord receives a written record of the findings.
What to expect
The unit is cleared before the next lease begins, and the follow-up finds no new activity. The record is kept with the unit file for the next turnover.

1 visit plus follow-up typical visit

Typical job
Illustration: A typical pantry pest clean-out

A typical pantry pest clean-out

What homeowners notice
A household sees small moths flying in the kitchen and finds webbing in a bag of flour. Several packages on the same shelf are affected.
What we do
The technician and the homeowner check each package, the infested food is sealed and removed, the shelves are cleaned and pheromone traps are placed to monitor the moths.
What to expect
The traps catch fewer moths on each check, and the follow-up finds the shelves clear. The homeowner receives a short checklist for new purchases.

1 visit plus monitoring typical visit

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