Pest control questions from Utica homeowners and landlords
Most questions fall into four groups: what to do first, how the inspection works, what the certification means, and how the price and the follow-up are handled.
- Phones answered 24/7
- Ants, roaches and rodents
- Price confirmed on site first
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The first few days
What should I do first when I see ants or roaches?
Clear the food, do not spray the trail, note where the sightings happen, and call. The technician can plan the first visit from those notes.
Should I wipe the trail away?
No. A strong cleaner removes the scent the ants follow, and it can scatter the colony. A technician can follow the trail to the nest instead.
Can I use a home product?
Home products can help in some cases, but a spray on the trail often makes the problem harder. The technician can advise on what is suitable.
What if I hear mice at night?
Note the time and the room, and call. The technician will plan traps and bait where the animals travel and record the gaps for sealing.
The inspection and the plan
What happens on the first visit?
The technician inspects the building, identifies the pest, traces its route, explains the findings and the plan, and confirms the price before any work begins.
Why does the inspection cover the whole building?
Because pests move along pipes, walls and gaps. A treatment that stops at one room often leaves the route open to the next.
Will I get a written note?
Yes. Each visit leaves a note with the findings, the treatment, the follow-up date and any repair that needs a tradesperson.
Certification and who does the work
Who does the work?
An independent local company does the work, and its technician is sent to the property. The About page explains the arrangement.
How do I check the certification?
Ask for the technician's details, and check the commercial pesticide applicator certification with the New York State Department of Environmental Conservation.
Does the certification cover every kind of work?
Certification is given by category, so the technician must hold the category the job needs. Ask which category applies, and check the details.
Price, visits and the follow-up
Can I get a price over the phone?
The phone team can explain what affects the cost, but a figure before the inspection would be a guess. The price is confirmed on site.
How many visits will I need?
Most jobs need an inspection and at least one follow-up. The plan states the number of visits before the work begins.
What if the pest comes back?
Report the sighting with the date and place. The follow-up is planned to find out why the activity returned, and it may need a sealing repair.
Question not answered here?
Call and ask. A technician will give you a straight answer, even if the answer is that you do not need us.